Terms and Conditions

This text was translated from German into English. Switch to German for the original, legally binding version.

 

Overview

1. Scope

2. Contract partners
3. Offer and sales contract
4. Right of withdrawal
4a. Remittance costs when exercising right of withdrawal
5. Prices and shipping costs
6. Delivery
7. Payment
8. Retention of title
Other information
Ordering process
Contract

General terms and conditions

(The following terms and conditions also contain legal information about your rights according to the German "Fernabsatz und im elektronischen Geschäftsverkehr" - online trading)

1. Scope

These terms and conditions (AGB) are valid for all deliveries from schwandl.com to consumers (§ 13 BGB).

A consumer is any natural person that enters a legal deal not intended for their commercial or self-employed professional activities.

2. Contract partners

The sales contract is entered into with Robert Schwandl Verlag, Hektorstr. 3, 10711 Berlin (USt-ID: DE221699358). You can contact us Monday to Friday from 9:00 to 13:00 at +49 30 3759 1284 as well as by email at books@robert-schwandl.de 

3. Offers and sales contract

3.1 The presentation of each product in our online shop does not represent a legally binding offer, but an invitation to purchase the product. Errors cannot be precluded.

3.2 By clicking to [Order] buttons, you are placing a binding order of the articles listed in the order overview. The sales contract is concluded when we accept your order with an order confirmation by e-mail immediately after receiving your order.

4. Right of withdrawal

4.1 Consumers may withdraw from the contract within 14 days.
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Notification of your right of withdrawal

Within 14 days upon placing your order you may cancel your order without justification either in written form (e.g. by letter, fax, e-mail) or – if you have received the articles before this deadline – by returning the articles. This period start with the receipt of this notification in written form, but not before the consumer has received the articles neither before all legal obligations of notification have been fulfilled according to "Artikel 246 § 2" together with "§ 1 Absatz 1 und 2 EGBGB" as well as our obligations according to "§ 312g Absatz 1 Satz 1 BGB" together with "Artikel 246 § 3 EGBGB". The right of withdrawal is kept as long as the cancellation or the articles have been sent before the deadline to:

Robert Schwandl Verlag, Hektorstr. 3, 10711 Berlin

Consequences of exercising your right of withdrawal

In case of an effective withdrawal received services and, if applicable, resulting usage (e.g. interests) have to be returned. If you are not able or only partly able to return the received services, or only in a worse state, you will need to compensate this loss. You will only need to compensate the loss of value if the usage was beyond what is the normal checking of the articles characteristics or functioning, as you would be able to do in a shop, too. We will take the risk of articles being returned as parcels. 

4a. Remittance costs in case of exercising your right of withdrawal 

You will have to pay for the remittance if the article delivered was what you ordered and the price of the artilce was below 40 EUR. In other cases the remittance is free of charge for you. Articles that cannot be returned by post will be collected. Refunds will be issued within 30 days upon receipt of the returned articles. 

5. Prices and shipping costs

5.1 The prices shown on the product pages are final and include V.A.T. 

5.2 Information on additional shipping costs can be found under delivery. We deliver our articles free of charge to addresses within Germany.

6. Delivery

6.1 Articles are sent with Deutsche Post/DHL or Hermes.

6.2 Delivery times can be found on the product pages.

7. Payment

7.1 Payments can be made via advance bank transfer or PayPal.

7.2 A right of set off is available only if your claims are legally established in court or are undisputed or have been acknowledged by us in writing.

7.3 You can exercise a lien, if the claims from the same contractual relationship.

8. Retention of title

Until full payment has been received, the goods will remain our property.

Further Information

Ordering process

When you have found the desired product, you can put it into the shopping basket by clicking the [Add to basket] button. This is not binding. By clicking the [Basket] button you can view the content of your shopping basket at any time. You can delete products at any time by clicking the [Remove] icon or by setting the quantity to '0'. If you wish to purchase the articles in your basket, proceed by clicking the [Check out] button. Now fill in your personal data. Fields marked with * are compulsary. A full registration is not required. Your data will be transmitted in an encoded way. After you have filled in your data and chosen your payment method, click [To checking of order] to check your details. You will complete your order by clicking the [Place order] button. The process will be interrupted at any time by closing the active browser window. On each individual page there are other hints how you can stop the ordering process. 

Contract text

The contract text will be stored on our internal systems. The general terms and conditions can be viewed at any time on this page. If you have created a customer account, you can view your personal data by signing in. Your order details will be sent to you by e-mail. Once the order has been dispatched, the contract text will no longer be accessible via the internet for security reasons.